Help & Contact

Frequently asked questions

Order and checkout

Is your site secure?

Yes, our site is secured by HTTPS. As you can see by the lock next to the site address in the browser.

What payment methods do you accept?

We accept credit card payments (Visa, MasterCard or American Express only) via the Stripe payment gateway and payments via PayPal.

How do I use my discount code?

You can redeem your discount code by entering it in the field provided on the shopping cart page or during the checkout process.

I need some information…

If you need information about a product or the status of your order. Please contact us via our social networks or email and we will respond as soon as possible.

Shipping

<strong>Dans quels pays livrez-vous ?</strong>

We offer transportation services from our partner logistics centers in the United States and the United Kingdom. We ship worldwide, except to China, Turkey, Russia, India and most of South America.

What are your delivery times?

5 – 8 days in the US and UK
6 – 10 days in Europe
10+ days for the rest of the world.

<strong>My order still hasn’t arrived. Where can I find more information?</strong>

Please check the status of your order via our order tracking page. If you have any questions about tracking or delivery, please feel free to contact us at [email protected].

Retours

<strong>What is your return and refund policy?</strong>

If the item arrives defective or not as described, we will replace it or refund it depending on your preference and our stock status. For more information, please see our return policy page.

<strong>How long does it take to process refunds?</strong>

Refunds generally take 5-10 business days to appear on your account, depending on your financial institution.

Contact us

If you still have questions after reading our frequently asked questions then please do not hesitate to contact us. We are always available for you.

Phone : +44 7458107747
E-mail: [email protected]
Working hours: 1:00 PM – 5:00 PM, GMT+1